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HOTEL REGULATIONS
Dear guests,
We want to offer you an unforgettable experience at Unirea Hotel & SPA and that is why we have established a series of principles and rules that we respectfully ask you to take into account both during and after your stay has ended.
ReservationThe reservation is made directly on the www.hotelunirea.ro website or at one of the following phone numbers:
+40-(0)232-20.50.00 or +40-(0)232-20.50.03.
Non-guaranteed reservations will be held until 18:00 (local time) on the day of arrival and automatically released after this time, unless the reservation is guaranteed with a card valid on the date of booking or a prepayment. In case of no-show, the hotel reserves the right to retain the amount of the first night and to vacate the room for the remainder of the booked period.
In the case of people who do not have a reservation in advance, the Panoramic Restaurant has a policy of serving guests in the order of their arrival.
For dinner it is recommended to make a reservation in advance, even if you are staying in the hotel.
For reservations, please contact us at the phone number: +40-(0)232-20.50.13 or extension 5013, callable from the room, or on the reservation page of the www.restaurant-panoramic.ro website.
Reservations will be held only 20 minutes from the requested time.
For Unirea SPA paid services (massages, therapies), it is recommended that reservations be made at least 24 hours in advance at the phone number: +40-(0)232-20.50.18. For more information, please refer to the www.unireaspa.ro website.
Cancelling your booking
Any cancellation of the room reservation will be sent in writing, to the e-mail address: rezervari@hotelunirea.ro, until 18:00 on the day of arrival.
The cancellation of the reservation for Unirea SPA services can be made by phone at the numbers: +40–(0)232–20.50.18 or in writing at e-mail rezervari@unireaspa.ro, no later than four hours before the appointment time.
RatesThe Unirea Hotel & SPA rates differ both depending on the type of room you opt for, availability, day and season, as well as the number of people in the room (more details on the booking page).
The rates for restaurant services can be found on the www.restaurant-panoramic.ro website.
Unirea SPA rates differ depending on the type of service, the time interval, but also on the number of entries made.
For more information, see the Unirea SPA website (www.unireaspa.ro).
Arrival and departure
Room check-in is possible from 14:00.
Room check-out will be before 12:00.
If on the first day of the stay you want the room before 14:00, the request will be honored within the limit of availability and an early check-in fee of 95 lei will be applied, VAT included (for the interval 07:00-14:00) and 100% of the value of the accommodation night for a check-in before 07:00.
If on the last day of the stay the rooms are vacated after 12:00, an additional fee of 120 lei, VAT included (for the period 14:00 – 18:00) and 100% of the equivalent of the accommodation night for exceeding 18:00 will be applied.
Guests who vacate their rooms until 12:00 can leave their luggage at the reception, in a dedicated space for this service, for up to 24 hours at no additional cost.
If guests' luggage remains in the room after check-out at 12:00, they will pay an additional room usage fee (same as for late check-out).
These customer requests will be clarified and honored only to the extent that the hotel does not have firm confirmations for those accommodations.
Accommodation for children 0-7 years old
The accommodation of children aged 0-7 years old will be free of charge, when existing beds are used.
For children under 2 years old, there is the possibility of offering, subject to availability, a baby cot.
Please let us know, when you make your reservation, if you need a cot for your child, so that we can honor your request within the limit of availability.
For the accommodation of children over 7 years old, the full rate will be paid.
Accommodation for minors
A minor is a person who has not reached the age of 18.
Unirea Hotel & SPA does not accept the accommodation of minors who are unaccompanied by their parents or legal representatives, except for those who are on hikes, camps, trips, competitions or other similar actions, accompanied by teachers, coaches and guides.
Signage
For additional requests during your stay, you can use the following signs in the room:
Additional guests
You can receive guests or guests in your room between 08:00 and 22:00 at no extra cost. If you receive guests between 22:00 and 08:00, they will have to pay the difference in rate and register at the reception, by filling in the accommodation form.
Dress Code
Unirea Hotel & SPA does not practice a special dress code, but we recommend decency and respect for both other guests and staff.
People dressed in a bathrobe, swimsuit, tank top and shorts and wearing flip-flops will not be accepted in the restaurant, elevators and the Unirea Hotel & SPA reception.
We recommend that customers use the bathrobe, slippers and towel provided in the hotel room to access the pool and SPA area (please bring the used bathrobe and towel to the hotel room when returning from the SPA area). A swimming cap is mandatory and, if you don't already have it, it is offered for a fee at the Unirea SPA reception. Any additional requested item will be subject to a fee.
Access to the swimming pool area is allowed only in a swimsuit, clean flip-flops, towel, bathrobe, helmet. Showering is mandatory before and when leaving the pool.
Access to the pool is forbidden to people with dermatological and infectious diseases, as well as to access unaccompanied or unsupervised minors. Children up to four years old benefit from free access.
Payment methods
Credit cards (Visa, Mastercard, Maestro, American Express), cash payment (RON), bank transfer (for invoicing, please present the PO endorsed by the bank) or holiday vouchers are accepted for payment of Unirea Hotel & SPA services.
In the latter case, please note that it is mandatory that the holder of the holiday vouchers is the person who benefits from the accommodation services and the invoicing will be made only in the name of this person (the holder of the holiday vouchers).
Apart from the contracts already concluded, we inform you that the payment or pre-authorization of the card is made at the time of check-in. If you wish to make the payment at the end of the stay, a deposit on the card or cash will be mandatory for the period and accommodation services requested.
The payment of the services of Unirea SPA and Panoramic restaurant can be made by credit card, cash (RON) or by bank transfer.
In the case of bank transfer, the payment must be made in advance based on the proforma invoice.
For guests staying in Hotel Unirea, customers of Unirea SPA, payment for services can be made both at the reception of Unirea SPA and at the hotel reception.
Gratuities and service costs
Gratuities for hotel staff are at the discretion of the guests.
Smoking
Traditional smoking and electronic cigarettes are not allowed inside Unirea Hotel & SPA, according to the applicable legislation in force (Law 349/2002 amended and supplemented by Law 15/2016). Unirea Hotel & SPA has outdoor smoking areas.
Unirea Hotel & SPA has only non-smoking rooms. If the provisions of this regulation are not complied with, a fee of 150 euro/night will be applied (the value in lei will be calculated at the NBR exchange rate on the day of payment), representing the room cleaning services.
Pets
The general rule does not allow people accompanied by animals and birds to stay in the hotel.
In exceptional cases and only with the hotel's consent, small animals (max 7 kg) will be allowed to be accommodated and this will be done by presenting the national/international health certificate (with all vaccinations included) upon arrival.
The accommodation tax is the equivalent of 15 euro/day/animal/bird.
Pets of any size or species are not allowed inside the restaurants and the Unirea SPA center.
Airport/hotel/airport transfer
Unirea Hotel & SPA offers paid car transfer services, shared or private, in partnership with Travis Tourism/Rent-a-Car. For reservation and offer please contact the hotel directly by e-mail: rezervari@hotelunirea.ro.
Breakfast, lunch and dinner
Breakfast is served at the Unirea Restaurant, located on the ground floor of the hotel, between:
You can invite anyone to have breakfast with you, but it is mandatory that each person invited pays the price, respects the rules of behavior and has a decent outfit.
For guests who are not staying in the hotel, breakfast costs 70 lei/person.
For seasonal hours of the Panoramic restaurant, located on the 13th floor, please call 0232.20.50.13 or extension 5013 (from the hotel room), or consult the website: https://www.restaurant-panoramic.ro/.
For tables with a predetermined menu (events, anniversaries, etc.), the reservation is confirmed and guaranteed by paying a deposit. It is forfeited in case of non-honour of the reservation made.
Room Service
Room service is available on request, during the following hours:
The fee for this service is:
Parking space and cars
Unirea Hotel & SPA offers its customers, subject to availability, 200 parking spaces - above and underground. Parking is free for checked-in guests.
Although we take all precautions, we do not assume responsibility in case of theft or damage to the surface of our property. To avoid these inconveniences, do not leave valuables inside cars. Unirea Hotel & SPA also provides space for bicycle parking, in the specially arranged rack in the underground parking lot, level -1, in the payment machine area. For hotel guests, bicycle parking is free. We recommend our customers to make sure that the bike is equipped with anti-theft devices.
Safety of personal belongings
Unirea Hotel & SPA is equipped with approved electronic systems for monitoring access to the room and opening the safes.
We recommend using the safes available in the rooms and at the reception for storing valuables. We do not assume any responsibility for the forgotten, lost or allegedly stolen objects inside Unirea Hotel & SPA.
Special assistance
Our desire is to ensure the best conditions for people with disabilities.
Most of the spaces in the hotel are accessible.
If you need special assistance of any kind, please let us know in advance, so that we can offer you a pleasant stay.
Confidentiality of information
If you contact us by email, fax or via the Websites, we reserve the right to have your data processed for direct marketing purposes.
We will never use your name or other information without first obtaining your consent to do so. You will be able to let us know if you would like to receive this information in the future.
Processing of personal data
In accordance with the provisions of EU Regulation 679/2016 on the processing of personal data and their free movement, S.C. Complex Hotelier Unirea S.A. has the obligation to manage safely and only for determined, explicit and legitimate purposes, the personal data provided to it by natural person customers and representative images.
S.C. Complex Hotelier Unirea S.A. with headquarters in Piața Unirii, nr 5, Iași, processes personal data in order to provide hotel services, for the following purposes:
The clients of Unirea Hotel & SPA provide the data requested by S.C. Complex Hotelier Unirea S.A., in order to carry out or initiate legal relations with the company, in compliance with the legal provisions.
The refusal of individuals to provide this data determines the inability of our company to provide you with the requested services, making it impossible to comply with the requirements of special hotel and tax regulations.
Consent to the processing of personal data (telephone number, e-mail address) is given on a voluntary basis. This consent can be revoked at any time, with subsequent effect, by a free notification to S.C. Complex Hotelier Unirea S.A. The notification of revocation of consent can be made, for example, by e-mail to the dataprotection@hotelunirea.ro or to the Reception department of Hotel Unirea. Please note that the revocation of consent does not affect the lawfulness of the use of the data before the withdrawal of consent (the notification does not have retroactive effect). If consent is not granted or has been revoked, we will not be able to provide you with the requested services and your personal data will not be used for communication, marketing and feedback purposes. If you have any questions about this declaration of consent or the data protection by S.C. Complex Hotelier Unirea S.A. in general, please do not hesitate to contact our Data Protection Officer at the e-mail address: dataprotection@hotelunirea.ro.
In accordance with the provisions of EU Regulation 679/2016, natural persons benefit from the following rights: the right to receive information regarding the processing of personal data and a copy of the processed data, the right to intervene, to oppose, to rectify, to withdraw consent at any time, the right to request the deletion of data, the right not to be subject to an individual decision, the right to lodge a complaint with a supervisory authority.
To exercise these rights, you can contact our Data Protection Officer at any time at the following e-mail address: dataprotection@hotelunirea.ro, by means of a written, dated and signed request, in which the data on which the respective right is requested will be mentioned.
For more information, please refer to the Personal Data Protection Regulation available on the www.hotelunirea.ro website.
S.C. Complex Hotelier Unirea S.A. is registered in the register of evidence of personal data processing with no. 17875 and no. 17876. The personal data belonging to the clients of Unirea Hotel & SPA are processed in good faith and in accordance with the legal provisions in force. They are collected only for specific, explicit and legitimate purposes, and further processing will not be incompatible with these purposes.
Personal data is processed in accordance with the rights of the data subject. The persons whose data are processed have the right to obtain from S.C. Complex Hotelier Unirea S.A., upon request and free of charge, their rectification, updating, blocking or deletion, insofar as the processing does not comply with EU Regulation 679/2016 or the data are incomplete or inaccurate.
The data subject has the right to object at any time, for justified and legitimate reasons, to the processing of data concerning him/her, with exceptions provided for by law. In the event of a justified objection, the processing of the data may no longer concern the data in question. The data subject also has the right to object, at any time and free of charge, without any justification, to the data concerning him or her being processed for direct marketing purposes, on behalf of the Controller or third party, or to be disclosed to third parties. For this, the data subject will address with a written, dated and signed request, and the measures taken by the Operator will be communicated within 15 days from the date of the request.
Environmental protection policy
Environmental protection is a permanent concern for us, which is why we promote a responsible attitude in this regard.
The detergents used to wash and sterilize sheets, towels, tablecloths and bathrobes are biodegradable, and saving them means better preservation of the environment.
Linen and towels are changed every two days of accommodation or at the customer's request. To signal your desire to change your linen and towels, please leave them on the floor or in the bathtub.
Disputes and complaints
We reserve the right to charge our guests' card, regardless of their wishes, in at least the following cases:
Any controversy, dispute or claim that may arise as a result of the application of these terms and conditions, we will try to resolve amicably. If this is not possible, it will fall under the jurisdiction of the Iasi courts.
Undesirable Customer Elimination Program
The customer must comply with hotel customs. He will have to respect both the silence in the hotel, restaurant and SPA center, as well as the norms of social and moral coexistence.
Also, the client of Unirea Hotel & SPA must take care of the property entrusted to him during the accommodation.
Any violation of hotel customs or moral norms and social coexistence gives the hotelier the right to immediately interrupt the contract/accommodation, without any notice.
We reserve the right to deny accommodation, restaurant service and access to Unirea SPA to drunk, rude or turbulent customers, who by their attitude damage the image of the hotel or disturb other customers. The value of any destruction or degradation of the material goods belonging to Unirea Hotel & SPA will be borne by those guilty of their production.
We reserve the right to forcibly evict undesirable customers from the hotel, restaurant or SPA center.
Taking into account the above, we reserve the right to select our clients.
Alcoholic
Within the restaurant, it is forbidden to bring and consume alcoholic beverages from outside it, without the prior consent of the management.
The restaurant reserves the right to stop serving people who are intoxicated or who have already consumed alcoholic beverages in larger quantities and become recalcitrant.
Services offered
Guests staying at Unirea Hotel & SPA benefit from a preferential offer of free and paid services. In the case of paid services, you can obtain further information at the hotel reception.
Free services
Paid services
Fire protection
Customer safety comes first, that's why we have taken all safety and protection measures in case of a fire.
The access doors to the rooms and the doors leading to the escape routes have been fireproofed, ensuring a resistance to direct flame of 30 minutes. There is also no shortage of smoke detectors in the rooms, the exhaust plan or the hydrants and high-capacity fire extinguishers located in the hotel hallways.
The fire alarm system is automatic and directly connected to the hotel dispatch and the security and intervention company. The attention to detail has also extended to the escape routes within the hotel, which are marked with light elements, powered non-stop from their own energy sources.
Structural integrity
For Unirea Hotel & SPA, a hotel with a height of about 60 meters, the structural safety and the resistance structure of the building are vital, on which the stability, resistance and durability over time depend. Therefore, combining architecture with structural engineering, the building was designed in such a way as to ensure, in any situation, the entire security requirement.
The nature of the soil chosen for the foundation determines the bearing capacity of the soil and represents the maximum pressure that the foundation soil can withstand, without the risk of its breakage. As for the walls, they take the weight of the building and transmit it to the foundation, ensuring thermal and sound insulation and resistance to horizontal stresses (wind, earthquake).
Thus, taking into account all this and adding the factor regarding the behavior of the building to the seismic action, Unirea Hotel & SPA, consisting of basement, ground floor and 13 floors, was designed with a monolithic structure on steel-reinforced concrete frames, which can successfully withstand the strongest earthquakes.
The tests carried out by specialists in the field throughout the construction proved that the hotel provides an increased degree of resistance, superior to the other similar existing structures.
Green lighting systems
To minimize electricity consumption, Unirea Hotel & SPA uses an environmentally friendly lighting system.
Final clauses
We consider that any client at the time of accessing any service offered by Unirea Hotel & SPA (accommodation, restaurant, SPA, events) has become aware of the terms and conditions mentioned above and has tacitly accepted them.
Changes to terms and conditions
The terms and conditions may be modified at any time by Hotel Unirea & SPA without prior notice.
Thank you for your understanding and we wish you a pleasant stay at Unirea Hotel & SPA!
Unirea Hotel & Spa Team
Updated 02.12.2024
Dear guests,
At Unirea Hotel & SPA ****, our priority is the safety of our guests and our employees, without compromising the quality of services and the experience of a wonderful stay in our hotel in the heart of Iasi.
We constantly evaluate and implement safety protocols and measures proposed by health experts and government authorities to maximize the prevention and safety of those who cross our threshold.
