Dear guests,
We want to offer you an unforgettable experience at Unirea Hotel & SPA and for this reason we have established a set of principles and rules we respectfully ask you to take into consideration during and after your stay. 
Reservations can be done directly on www.hotelunirea.ro or at one of the following telephone numbers: 
+40-(0)232-20.50.00 or +40-(0)232-20.50.06.
Unguaranteed reservations will be kept until 6.00 PM (local time) on arrival day and released automatically after this time, except for cases when the reservation is guaranteed with a card valid at the date the reservation was made or by payment in advanced. In case of non-attendance, the hotel has the right to retain the sum equivalent to the first night of accommodation and to release the room for the rest of the booked period. 
In case of no reservations, Panoramic Restaurant has the policy to serve guests in the order of their arrival in the restaurant. 
For dinner it is recommended to have a reservation, even if you are accommodated at the hotel. 
For reservations please contact us at the telephone number: +40-(0)232-20.50.13 or 5013 if you call from your room, or on the reservation page of  www.restaurant-panoramic.ro 
Reservations will be kept only 20 minutes after the booked time. 
For Unirea SPA services it is recommended that reservations are made at least 24 hours in advance at the telephone number: +40-(0)232-20.50.18. For more information please go to www.unireaspa.ro. 

Cancelling a reservation 
Any reservation cancellation will be sent in writing to: rezervari@hotelunirea.ro or fax at the number: +40(0)-232-20.50.26 until 6.00 PM on arrival date.  
Reservation cancellation for Unirea SPA services can be done by telephone at the numbers: +40-(0)232-20.50.16 or +40–(0)232–20.50.18 or in writing to:  rezervari@unireaspa.ro with at least four hours before reservations time. 
Unirea Hotel & SPA rates differ depending on the type of room you choose, availability, day and season, as well as number of people per room (more details on reservation page). 
Rates for restaurant services are presented on www.restaurant-panoramic.ro. 
Unirea SPA rates differ depending on the type of service, time of day as well as number of entries.
For more information please go to www.unireaspa.ro. 

Arrival and departure
Check-in starting with 2.00 PM
Check-out before 12.00 AM
On request depending on room availability and for an extra charge, we can have early check-in (you receive the room before the above mentioned time) and/ or late check-out (you leave the room later than the above mentioned time). Each service will be charged by 50% of the accommodation rate/ night, including VAT (rate does not include breakfast). 
If check-out is after 6.00 PM a charge of 100% of the accommodation rate/ night is applied.
Guests who check out before 12.00 AM can leave their luggage with reception in a luggage room for up to 24 hours with no extra cost.
For luggage left with reception for a period extending 24 hours storage fees will be charged. 
If the guests’ luggage is left in the room after check-out time at 12.00 AM, an extra fee for using the room will be charged (similar to late check-out).
These requirements from guests can be dealt with to the extent the hotel does not have firm reservations for the rooms in question.

Children between 0 and 7 years are accommodated for free when the beds already existent in the room. 
For children under two there is the possibility of a baby bed, if available. 
Please inform us when making the reservation if you need a baby bed to be able to honour your request, if available. 

Symbols and signs
For extra requests during your stay you can use the following signs: 
- “DO NOT DISTURB!” – with your permission access to your room will be made to check facilities and cleanliness between 7.00 AM and 3.00 PM, at the time you communicated to reception; 
- “PLEASE CLEAN MY ROOM!“ – by this message you request your room to be cleaned. 

Extra guests
You can receive guests in your room between 8.00 AM and 10.00 PM with no extra charge. In case you receive guests in your room between 10.00 PM and 8.00 AM they will have to pay the difference in rates and to register with reception by filling in the check-in file. 

Dress Code
Unirea Hotel & SPA does not have a special dress code, but we recommend decency and respect both for the other guests and for the hotel staff.
People dressed in bathrobes, swimming suits, shorts, strapless tops and flip flops will not be accepted in the restaurant, lifts and hotel lobby. 
Access to Unirea SPA is done by means of a membership card obtained by filling an application to enter the fidelity programme Unirea Club. 
At the Unirea SPA reception guests accommodated at the hotel receive a bathrobe (only on request if they have massage/ therapy), towel, cap and slippers (if the guest does not have flip flops). Access to the swimming pool is allowed only in swimming costume, clean flip flops, towel, bathrobe and cap. 
Showering is mandatory both before and after using the swimming pool.
It is forbidden for persons with skin conditions and infectious diseases as well as for unsupervised children under 18 years old to enter the swimming pool. Children up to the age of four have free access. 

Unirea Hotel & SPA accepts cards (Visa, MasterCard, Maestro, American Express), cash (RON) or bank transfer. 
In this last situation, please present a Payment Order with the bank’s signature when you check in. The receipt will be issued when this is presented. 
Except for contracts already in use, we inform you that payment or authorization of the card is done with check-in.
Payment for Unirea SPA services can be done by credit card, cash (RON) or bank transfer. 
For bank transfers, payment must be done in advance based on an invoice. 
For clients checked into Unirea Hotel, guests of Unirea SPA, payment of services can be done both at Unirea SPA reception desk and at the hotel reception desk.

Gratuities and costs of services 
Gratuities for hotel staff are entirely up to the guests. 

Traditional smoking and electronic cigarette are not allowed inside Unirea Hotel & SPA, according to applicable law. Unirea Hotel & SPA has outdoor spaces for smokers. 
Unirea Hotel & SPA has only non-smoking rooms. If hotel rules are not observed, the client will pay a fine of 100 euro (in lei, calculated based on the official exchange rate on payment day), equivalent to room cleaning services. 

General rule does not allow animals or birds to be checked into the hotel.
In exceptional cases and only with the hotel’s permission, pets are allowed provided a national/ international health certificate (with all included vaccinations) is presented at reception at check-in.
Check-in charge is 15 euro/day/animal/ bird.
With restaurants and Unirea SPA centre pets are not allowed.  

Airport/hotel/airport transfer
Unirea Hotel & SPA offers transfers to and/or from the airport.
Price/ transfer:
-    One way: 10 euro/person
-    Return: 20 euro/person
Please ask for a transfer from the airport when you make the reservation or a transfer to the airport 24 hours before you leave and specify the number of persons. 

Breakfast, lunch and dinner 
Breakfast is served in Unirea Restaurant on the ground floor of the hotel between : 
-    7.00 and 10.30 AM (Mondays to Fridays)
-    7.00 and 11.00 (Saturdays and Sundays)
You can invite any person to have breakfast with you, but it is mandatory they pay for their breakfast, respect behaviour norms and wear decent clothes. 
For guests who are not accommodated at our hotel, breakfast is 29 lei/ person.
You can lunch and dinner at the Panoramic Restaurant on the 13th floor of the hotel starting with 12.00 AM up to 12.00 PM. For meals with pre-set menus (for example events) reservation is confirmed and guaranteed by advanced payment. The sum paid in advanced is lost in case of no show.

Room Service
Room service is available on request. The room service fee is 10 lei/ request. 

Parking space and cars
Unirea Hotel & SPA offers its clients, if available, 200 parking places in the underground car park and outdoor car park. The price for one parking place is 15 lei/ accommodation night.
Even though we take all the necessary precautions, we do not assume responsibility in case of theft or damage inflicted on our property. To avoid such disturbance, please do not leave any valuables inside your car. 
Unirea Hotel & SPA also offers space to leave your bike in the special rack located outside the hotel. For hotel guests, bicycle parking is free. We recommend our clients to make sure that the bicycle is secure by anti-theft devices. We do not assume responsibility in case of theft or damage inflicted on our property. 

Safety of personal objects
Hotel Unirea & SPA is equipped with certified room access electronic systems and room safes. 
We recommend our clients to use the safes available both at reception and in their rooms to store their valuable objects. We do not assume any responsibility for objects forgotten, lost or presumably stolen within the premises of Unirea Hotel & SPA.

Safety during transportation 
Transportation means in the hotel are insured according to applicable law. 
We do not assume any responsibility for any material damages or physical injuries of our clients or luggage inflicted while using transportation means. 
We reserve the right not to transport drunken persons or persons under the influence of other substances or persons who cause disturbances.

Special assistance
Our desire is to offer the best conditions to the disabled.
The majority of hotel spaces are accessible for the disabled.
If you need special assistance of any kind please let us know in advance so we can offer you the most pleasant stay at our hotel. 

Information confidentiality
If you contact us by e-mail, fax or through our sites, we retain the right to use your data for direct marketing. 
We will never use your name or other information about you without your prior approval. You will have the possibility to inform us whether you want to receive this information in the future.

Usage of personal data
According to Law no 677/2001 for the protection of personal data regarding the usage of personal data and free circulation of this data, with the modifications and amendments, S.C. Complex Hotelier Unirea S.A. has the obligation to administer in safety conditions and only for specific, explicit and legal purposes the personal data provided by its clients, natural persons and their representative images. 
The purposes of collecting and using of clients’ images are for the security of the client and the prevention of fraud, complete with the situations necessary for the usage of personal data in order to observe legal obligations. 

The clients of Unirea Hotel & SPA are obliged to provide the data required by S.C. Complex Hotelier Unirea S.A. in order to perform or initiate legal relations with the company under the law.
The refusal of natural persons to provide the data leads to the incapacity of our company to present you with the required services, making it impossible for us to comply with the special rules in the hotel and fiscal areas. 
According to the stipulations of Law no 677/2001 natural persons have the following rights: the right to have access to data, the right to intervene, the right to oppose, the right not to be subjected to an individual decision and the right to take legal action.
In order to exercise these rights you can con contact our office in Piața Unirii no 5 by addressing a written application, dated and signed, where you mention the data about which you require the right to information, access, opposition or intervention. 

S.C. Complex Hotelier Unirea S.A. is registered with the registry of evidence of usage of personal data under no 17875 and no 17876. Personal data belonging to the clients of Unirea Hotel & SPA are used in good faith and in accordance with applicable law. This data is collected only to specific, explicit and legal purposes, and their later use will not be incompatible with these purposes. 

Personal data is used in accordance with the rights of the person in question. The persons whose data is used have the right to obtain from S.C. Complex Hotelier Unirea S.A., on request and free of charge, the modification, updating, blocking or deleting of personal data to the extent that the usage of the data is not in accordance with 677/2001 or the data is incomplete or inexact. 

The person in question has the right to oppose at any moment, based on legitimate and well-founded reasons, the fact that his personal data is being used, with exceptions under the law. In case of justified opposition, the use of data must stop for the specific data. The person in question also has the right to oppose at any moment with no particular reason and free of charge the fact that his personal data is used for direct marketing purposes in the name of the operator or the third party or that his data is revealed to third parties. For this, the person in question will address a written application, signed and dated, and the measures taken by the Operator need to be communicated in 15 days after application is received.

Protection of the environment policy
Environment protection is one of our main preoccupations and that is why we promote a responsible attitude towards it. 
The detergents we use to was and sterilize bed sheets, towels, table cloths and bathrobes are biodegradable and using less of them means better conservation of the environment.
Bed sheets and towels are changed every other day or on request. To signal your desire to change the bed sheets or the towels please leave them on the floor or in the bath tub. 

Disputes and complaints
We reserve the right to debit the card of our clients, regardless of their wish, in the following cases at least :
-    they have left the hotel without paying for the services of Unirea Hotel & SPA they enjoyed;
-    they have produced great damage and destruction;
-    they have left with objects that do not belong to them and they have not paid for at reception;
-    they did not cancel the reservation on the due date;
Any controversy, dispute or complaint which may arise from the application of these terms and conditions will be dealt with in amicable way. In case this is not possible, it will fall under the jurisdiction of Iasi courts of law.

Loyalty programme
We reserve the right to award various bonuses and supplementary services with no charges or pay to our clients by means of the Unirea Club loyalty programme.

Programme to eliminate undesirable clients
The client needs to comply with hotel rules. They will have to follow silence inside the hotel, restaurant and SPA centre, as well as the norms of social and moral cohabitation. 
The Unirea Hotel & SPA client must also take care of the property they are responsible for throughout their stay at the hotel.
Any violation of hotel rules or of the moral norms of social cohabitation gives the hotel the right to interrupt the contract/ accommodation immediately with no prior notice.
We reserve the right to refuse the accommodation, restaurant service and access in Unirea SPA to clients who are drunken, rude or create disturbance or clients who damage the image of the hotel and disturb other clients. The value of possible damage to goods and property belonging to Unirea Hotel & SPA will be paid for by the persons responsible for it. 
We reserve the right to evacuate undesirable clients from the hotel, restaurant or SPA centre.  
Taken into account the things mentioned above we reserve the right to select our clients. 

Alcoholic beverages
It is forbidden to bring and consume alcoholic beverages inside the restaurants without the previous agreement of the management. 
The restaurant reserves the right to stop serving drunken persons or who have consumed alcoholic beverages in great quantities and have become rude. 

Offered services 
The clients accommodated at Unirea Hotel & SPA have preferential offers of free and paid services. For paid services you can get more information at the hotel reception. 

Free services
- 4-star welcome tray (water boiler, coffee, sugar, tea) – for the first day of accommodation.
- buffet-type breakfast
- access to certain Unirea SPA services (swimming pool, sauna, saline room, Jacuzzi, emotional showers, ice fountain, cardio, Unirea Gym fitness & cardio) for clients accommodated at the hotel and members of the loyalty programme Unirea Club
- wireless internet network (Wi-Fi & Wired)
- safe valuables service (room safe)
- wake-up call
- receiving and transmitting messages
- newspapers (in the hotel lobby)
- shoe polish service
- restaurant reservation service

Paid services
- transfer to and from hotel to and from the airport or train station
- room service
- minibar products
- laundry and ironing
- domestic and international telephone calls
- domestic and international courier
- flower sending (in Iasi) 
- car park

Protection against fire
Client safety is ranked first and that is why we have taken all safety measures in case of fire. 
Access doors into rooms and doors leading to evacuations routes have been treated against fire and they provide 30 minutes of direct flame resistance. Rooms are equipped with smoke detectors, evacuation plans and each hall way has hydrants and fire extinguishers.  
The alarm fire system is automatic and directly connected to hotel dispatch and the guarding company. Attention to detail is also visible in the evacuation routes of the hotel which are equipped with permanently illuminated elements linked to domestic sources of energy.

Structural integrity
For Unirea Hotel & SPA, a hotel approximately 60 metres high, the structural safety and the resistance structure of the hotel are vital, because the stability, resistance and durability depend on them. That is why, combining architecture and structural engineering, the building was designed so as to ensure in any situation, the necessary security. The nature of the terrain chosen for the foundation determines the bearing capacity of the terrain and it represents the maximum pressure the foundation terrain can support with no risk of breaking. As far as the walls are concerned, they take part of the weight of the building and transmit it to the foundation, ensuring the thermal and phonic insulation of the building and its resistance to horizontal strain (e.g. wind, earthquake).  
Thus, taking all these into account and adding the factor of building behavior to earthquake action, Unirea Hotel & SPA, comprising the underground level, ground floor, and 13 floors, was designed on a monolith structure of concrete frames reinforced with steel, which can resist to the most powerful earthquakes.
Tests performed by specialists throughout the construction proved that the hotel offers high resistance to earthquakes, superior to similar structures. 

Green illumination systems
To minimize energy consumption Unirea Hotel & SPA uses an ecologic illumination system. 

Final clauses
We consider that each client is aware of and has accepted the terms and conditions mentioned above when accessing any of the services offered by Unirea Hotel & SPA (accommodation, restaurant, SPA, events). 

Modifications of terms and conditions
The terms and conditions can be modified at any time by Hotel Unirea & SPA without any prior notifications. 

We thank you for your understanding and we wish you a pleasant stay at Unirea Hotel & SPA

The management